General Terms and Conditions
Learn Italian With Roberta
Learn Italian With Roberta was established by professional teacher Roberta Negri and is run by Roberta and a small, dedicated and passionate team. Whilst we aim to answer any query you may have, please visit our FAQ’s page before contacting us as you may find your question answered there.
Plans
All the meetings are private lessons, which means that you will get one-to-one teacher attention.
Each meeting lasts 60 minutes.
All courses must be purchased in advance by credit card.
If you choose a Plan, you can decide the frequency of your meetings and book them. If you want to attend more than one meeting consecutively, there will be a break of 10 minutes every 60 minutes.
You have 60 days from the purchase date to use your course credit. After this delay, the course will be considered as used and will not be refunded.
Payment
All the learning plans must be settled in advance via www.learnitalianwithroberta.com
The learning plans can be settled by the payment methods listed in the check-out page. These include the most common credit cards and bank transfer (SEPA). The settlement is operated by Stripe. Learn Italian With Roberta is not linked to Stripe and does not assume any liability for the payments executed on Stripe. For more information about Stripe's policies, the terms and conditions, please visit www.stripe.com
You can spread the cost of your purchase into 3 interest-free instalments. The first payment is made at point of purchase, with remaining instalments scheduled automatically every 30 days. To do this select Klarna upon check-out. The credit is granted by Klarna, for more information about the terms and conditions, please visit www.klarna.com
Learn Italian With Roberta is not linked to Klarna and does not assume any
liability for the financing engaged with Klarna.
Place
The lessons take place on Google Meet.
While Google Meet does not require the installation of any specific software, you are responsible for having a microphone, a camera, and a stable internet connection.You can find the requirements needed to use Google Meet by following this link.
If you do not have a Google account, you can create one for free here, or you can let me know, and I will provide you with an alternative tool.
Please note that there will be no refunds if you are unable to attend a lesson due to connectivity issues, and the time lost will be deducted from the lesson.
Follow-up Emails
After each completed lesson, you can send an email to ask for questions and follow up. You can send one email per lesson completed. Additional follow-up emails can be requested at a fee of 15 € per email.
Follow-up emails are not ment to replace a lesson. They do not provide new content as they focus exclusively on the topics of the previous lessons.
Learning Material
Basic learning material will be provided with no extra fee. However, grammar books are not included and have to be purchased at your own cost. I will suggest to you the books that are the most suitable for you. You are NOT entitled to download, copy, distribute or share any of the learning material and lessons content. Should you be found to be redistributing content, the teacher reserves the right to terminate the Learning Plan with immediate effect and further action may be taken. In this case, the remaining lessons will be not refunded.
Inappropriate Comments and Communications
The teacher reserves the right to block and/or withhold approval from your comments and communications that she deems abusive, aggressive or otherwise inappropriate. Students who communicate in this manner will receive a formal warning requesting that they refrain from doing so. Failure to heed this formal warning may result in termination of the learning plan with immediate effect. Under such circumstances, no refunds will be issued.
Changes to terms
The teacher may change these terms from time to time and we reserve the right to adjust learning plans rates. Should this affect you in any way, this will be communicated to you in advance before the next renewal.
Cancellations
You can cancel your lesson at any time until 48hours before the beginning of the lesson. You will be able to choose another date for your lesson.
After this time, the lesson will be considered as used and will be deducted from your credit with no refund possible.
Learning Plans fee payments are non-refundable and there are no refunds or credits for any partially used courses.
After this time, the lesson will be considered as used and will be deducted from your credit with no refund possible.
Learning Plans fee payments are non-refundable and there are no refunds or credits for any partially used courses.